Shipping & Delivery Policy
Processing Time
Orders placed on Megsu.ca are typically processed within two (2) business days after payment confirmation.
Delivery Timeframe
Standard delivery generally takes three to seven (3–7) business days after shipment. Expedited shipping and date-specific delivery services are not currently available.
Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our reasonable control.
Shipping Coverage
We currently ship to eligible addresses across all Canadian provinces. At this time, we do not ship to the following territories:
-
Yukon (YT)
-
Northwest Territories (NT)
-
Nunavut (NU)
Shipping Costs
Free standard shipping is available to most eligible locations in Canada. Additional shipping fees may apply to certain regions and will be displayed at checkout before you complete your purchase.
Carriers & Tracking
Orders are shipped via UPS or FedEx, depending on the destination and shipping requirements.
Once your order has shipped, you will receive a confirmation email containing tracking information. Customers are responsible for monitoring their shipments and ensuring that the delivery address provided is accurate.
Delivery Issues & Missing Packages
If your tracking information indicates that your order has been delivered but you have not received it, please contact the carrier to initiate an investigation. You may also contact our Customer Service Team at contact@megsu.ca for assistance.
We will review the circumstances and work with you and the carrier to determine an appropriate resolution, subject to applicable consumer protection laws.
Shipping Delays
Delivery dates are estimates and are not guaranteed. Delays may occur due to carrier disruptions, severe weather, natural events, or other circumstances beyond our reasonable control.
Nothing in this policy limits any rights or remedies available to consumers under applicable Canadian consumer protection laws.
Cancellation Policy
Order Cancellation
- Before Shipment: Orders may be cancelled within one (1) hour of purchase, provided the order has not already been processed or shipped. Please contact our Customer Service Team as soon as possible to request cancellation.
- After Processing or Shipment: Once an order has been processed or shipped, cancellation may no longer be possible. Customers may instead request a return under the terms of our Return & Refund Policy, subject to eligibility and applicable law.
- Refund Method: Approved cancellations will be refunded to the original form of payment. Refunds are generally processed within two to five (2–5) business days after approval. The time required for funds to appear in your account may vary depending on your payment provider or financial institution.
Cancellation Limitations
Cancellation requests are subject to the order's fulfillment status and the time the request is received. If an order has already been processed or dispatched before we receive your cancellation request, it may no longer be eligible for cancellation.
Nothing in this policy limits any cancellation, refund, or other rights or remedies available to consumers under the Canadian Consumer Law or other applicable laws.
Return & Refund Policy
30-Day Return Policy
At Megsu, we want you to be satisfied with your purchase. Eligible products may be returned within 30 days of delivery, subject to the conditions outlined in this policy.
Please note: Clearance items are excluded from standard change-of-mind returns, except where otherwise required by applicable law.
This policy applies to standard change-of-mind returns. Different procedures and remedies may apply to products that arrive damaged, defective, incorrect, or otherwise fail to meet applicable legal requirements.
Return Eligibility
To qualify for a standard change-of-mind return, the following conditions must be met:
-
Prior Authorization Required: Customers must contact our Customer Service Team at contact@megsu.ca and receive written return authorization before sending any items back. Unauthorized returns will not be accepted.
-
Product Condition: Items must be new, unused, unassembled, unaltered, and in resalable condition, with all original packaging, hardware, accessories, and included components.
-
Secure Packaging: Customers are responsible for securely packaging returned items to minimize the risk of damage during transit and must follow the return instructions provided by our team.
-
Return Inspection: All returned items are subject to inspection upon receipt. Items that do not meet the applicable return conditions may be ineligible for a standard change-of-mind refund, subject to applicable consumer protection laws.
-
Restocking Fee: A 25% restocking fee applies to approved standard change-of-mind returns. This fee helps cover handling, inspection, repackaging, and resale-related costs. The applicable fee and any other permitted deductions will be communicated before the return is finalized.
Products that have been assembled, used, damaged, altered, or returned incomplete may not qualify for a standard change-of-mind return. This restriction does not limit any statutory rights or remedies relating to defective, damaged, or non-conforming products under applicable law.
Returns Beyond the 30-Day Period
Return requests submitted after the 30-day return period are not generally accepted. Exceptions may be considered by our Customer Service Team on a case-by-case basis, subject to applicable law.
For approved returns outside the standard return window, customers may be responsible for applicable return shipping costs and, where permitted by law, other disclosed return-related charges. Any applicable costs will be communicated before the return is finalized.
Nothing in this section limits any rights or remedies available to consumers under applicable consumer protection laws.
Return Shipping & Return Instructions
Once a return has been authorized, our Customer Service Team will provide the appropriate return instructions, the designated return warehouse address, and any applicable shipping arrangements.
Please do not ship any items back before receiving written return authorization. Returns sent without approval or to an incorrect address may be refused or delayed.
For approved standard change-of-mind returns:
-
Customers must follow the return shipping instructions provided by Megsu.
-
Applicable return shipping costs will be communicated before the return is finalized.
-
Where permitted by applicable law, actual outbound shipping costs for orders originally shipped free of charge may be deducted from the refund if disclosed to the customer before the return is finalized.
-
Customers remain responsible for securely packaging the returned products in accordance with the instructions provided.
Megsu will not impose a restocking fee or charge customers return shipping costs for approved returns where the return results from a confirmed error on our part, except where otherwise permitted by applicable law.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome and process any approved refund.
Refund Method & Processing Time
-
Refund Method: Approved refunds will be issued to the original form of payment.
-
Processing Time: Approved refunds are generally processed within two to five (2–5) business days after the return has been received and approved. Additional time may be required for the funds to appear in your account, depending on your payment provider or financial institution.
-
Refund Amount: For approved standard change-of-mind returns, the refund will be calculated after deducting the applicable 25% restocking fee and any other permitted, previously disclosed charges.
-
Original Shipping Charges: Original shipping and handling charges are generally non-refundable for standard change-of-mind returns, except where required by law or when the return results from a confirmed error on our part.
-
Taxes: Refunds of applicable taxes will be handled in accordance with applicable Canadian federal, provincial, and territorial laws.
The restocking fee will not apply to approved returns resulting from a confirmed error on our part, including an incorrect item shipped or a confirmed defective product. Any refund, repair, replacement, shipping reimbursement, or other remedy will be handled in accordance with applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact our Customer Service Team as soon as reasonably possible at contact@megsu.ca.
Please include the following information to help us assess your request:
-
Order number
-
Description of the issue
-
Clear photos of the item and its packaging, where applicable
Our team will review your request and work with you to determine an appropriate resolution, which may include a repair, replacement, refund, or other remedy, as required by applicable law.
Approved claims involving a confirmed error on our part will not be subject to the 25% restocking fee. Customers will not be required to bear return shipping costs where the law requires Megsu to cover those costs.
Please retain the original packaging and affected items until our team provides further instructions, where reasonably possible. Do not dispose of or return the product before receiving instructions from our team, unless otherwise required by law.
Non-Returnable Situations
A standard change-of-mind return may be declined under the following circumstances, subject to applicable consumer protection laws:
-
Items returned without prior written authorization from our Customer Service Team.
-
Return requests submitted after the 30-day return period without an approved exception.
-
Products that have been used, assembled, damaged, altered, or returned incomplete, except where the issue is covered by applicable law or results from an error on our part.
-
Clearance items, except where otherwise required by applicable law.
-
Packages returned because of an incorrect shipping address provided by the customer, customer unavailability, or refusal of delivery without prior arrangement.
-
Products that do not meet the applicable eligibility requirements for a standard change-of-mind return.
These exclusions apply only to standard change-of-mind returns and do not remove any statutory rights or remedies available for defective, damaged, incorrect, or non-conforming products.
How to Request a Return
To initiate a return or report an issue with your order, please contact our Customer Service Team with the following information:
-
Order number
-
Reason for the return or description of the issue
-
Photos of the item and packaging, if applicable
Email: contact@megsu.ca
Website: https://www.megsu.ca/pages/contact
Please wait for written return authorization and instructions before shipping any items back.
Our team will provide the designated return address and explain any applicable fees, shipping arrangements, and refund conditions before the return is finalized.
Important Notice
This Return & Refund Policy is intended to explain Megsu's standard return procedures and does not limit, exclude, or replace any rights or remedies available to consumers under applicable Canadian federal, provincial, or territorial laws.
Where any provision of this policy conflicts with applicable law, the applicable legal requirements will prevail.
Contact Us
For questions about shipping, delivery, returns, or refunds, please contact our Customer Service Team.
Email: contact@megsu.ca
Contact Page: https://megsu.ca/pages/contact
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.
This policy applies to products purchased directly through Megsu.ca. Products purchased through third-party retailers or partner websites are generally subject to the applicable retailer's return procedures, without limiting any rights consumers may have under applicable law.